Refund Policy
At Jowan Print, customer satisfaction is our top priority. However, due to the customized nature of our products, the following policies apply:
Refunds & Cancellations
- Cancellation Policy: Orders can only be canceled within 1 hour of placement. After processing begins, cancellations will not be accepted.
- No Refunds: Refunds are not offered once an order has been processed and printed.
Quality Assurance & Reprint Policy
If you receive an order with print defects caused by Jowan Print, we will:
- Investigate the claim.
- Offer a free reprint of the order if the issue is confirmed to be on our side.
How to Submit a Claim
To report a defect or issue:
- Notify us within 48 hours of delivery.
- Provide details such as order number, issue description, and supporting photos.
- Email claims to order@jowanprint.com or contact us at +966 054 477 3302.
We aim to resolve claims within 1–2 business days and ensure your satisfaction.
